FAQs

All HSBC NZ Sevens Tickets are sold subject to New Zealand Rugby’s Ticketing Terms & Conditions. Please read them here: https://www.sevens.co.nz/tickets/ticket-terms-conditions/

If you have purchased your ticket through Ticketek you can print your Print-at- Home tickets, customize your alerts, and more by signing into your My Ticketek account!

If you bought tickets online, you already have an account – just sign in. If you bought tickets by phone, create a My Ticketek account now!

Contact Ticketek:

If you need to talk to someone, call Ticketek on 0800 TICKETEK (842 538) or +64 (0)4 384 3840. Box office open at 10.30am each day.

Ticket resellers: If you have concerns about the validity of your tickets, please phone Ticketek on 0800 TICKETEK or email a photo of your ticket and details to online@ticketek.co.nz. NZ Rugby and Ticketek cannot confirm that any tickets purchased off reseller sites are valid and will get you into the event.

General Admission (GA), entitles you to access specific areas of the venue where seating is provided (seating is on the grass embankment in Greenzone) but not assigned. Spectators with GA tickets will be allowed to sit wherever there is an open spot within the designated GA sections.

Yes! All GA tickets have the stand stadium access regardless of the number on your ticket.

Tickets will be sold on tournament days at the box offices at Gate 1 and Gate 2 at FMG Stadium Waikato, subject to availability. Spectators are encouraged to buy tickets ahead of time, as certain sections may sellout in advance of the event.

Ticket services will be open at 9.00am each day. It is highly recommended that individuals purchase tickets prior to the event as tickets available on the day of the tournament are scarce.

Yes – groups of 20 or more receive each 20th ticket free (ie. Buy 19 tickets, get your 20th free).

Groups must be purchased through the Ticketek nationwide group booking team between 8.30am-5pm Mon-Fri. Phone: 04 384 3842 or email groups.aucklandNZ@ticketek.co.nz

For groups larger than 10, please book through the the Ticketek nationwide group booking team between 8.30am-5pm Mon-Fri. Phone: 04 384 3842 or email groups.aucklandNZ@ticketek.co.nz

Children age two and under will be admitted free with a paying adult as long as the child is sitting on an adult’s lap. If a parent requests a physical seat for the child, he/she must purchase a ticket.

“Child” is age 14 and under as determined by their age on Saturday 26 Jan 2019.

“Youth” is age 15-17 years (inclusive) as determined by their age on Saturday 26 Jan 2019. Photo ID will be required as proof of age.

No person aged under 18 will be admitted to the R18 Entertainment Zone or Amber Zone. There are no exceptions to this.

If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Each wheelchair ticket purchased is entitled to bring one companion for free.

Alternatively you can contact us online.

NZ Sevens has designated alcohol-free seating sections within the White Zone (Goal Line) General Admission seating area. For exact seating locations, please see here

The R18 areas of the ground are strictly R18 – no one under the age of 18 years is permitted in these areas without exception.

On event days mobility parking is available on Willoughby Street  adjacent to Waikato Stadium refer to FMG Stadium Waikato Access Map here: https://www.fmgstadiumwaikato.co.nz/home/getting-here/accessibility/  Mobility access is also indicated on this map.

Please remember to display your mobility card on the dashboard of your vehicle.  There are additional mobility car parks available on Willoughby Street  between gates 3 and 5.  For safety reasons vehicle access to and from the accessible parking available in gate 5 and on Seddon Road may be restricted for up to 30 minutes both before and after the end of each event.

Special areas have been set aside in FMG Stadium Waikato for wheelchairs and caregivers. Request details from the ticketing company when booking your ticket.

https://www.fmgstadiumwaikato.co.nz/home/getting-here/

FMG Stadium Waikato is located between Seddon Road and Tristram St Hamilton. Click here for a location map: https://www.fmgstadiumwaikato.co.nz/home/getting-here/

Cycling to the venue is encouraged.  There are bicycle racks available at the rear of the Brain Perry Stand, access can be gained on event days with a valid event ticket.  Patrons need to supply their own lock.

Please refer to the FMG Stadium Waikato conditions of entry for venue entry regulations here: https://www.fmgstadiumwaikato.co.nz/home/conditions-of-entry/

All bags are subject to search before entry to FMG Stadium Waikato.

There are some things that you are welcome to bring into the venue when you attend an event provided that their presence or use doesn’t interfere with the event or disturb other visitors’ enjoyment of the event. You can bring:

• Personal effects such as a coat, small bag or small umbrella, as long as they can be easily stored under your seat or carried by you when not in use
• A mobile phone, personal camera or electronic device
• A disability assist dog
• An empty drinking container no larger than 1 litre which can be filled at one of the water taps in the venue
• Home-made food for personal consumption, such as sandwiches, fruit, biscuits or cake that is not in commercial packaging
• Family Zone (Green Zone) – you are permitted to bring in compact folding camping chairs and personal umbrellas

Please leave the following restricted items behind when attending events as you may be required to surrender them as a condition of entry to the event or the venue. We are unable to provide storage and surrendered items may not be returned. You can’t bring:

• Alcohol
• Commercially produced food and drinks
• Glass containers, cans or thermos flasks
• Sound devices that are considered by venue management to be a nuisance, including air horns, drums and whistles
• Flag poles over 1.2m length
• Bicycles, skateboards, roller blades, skates or scooters
• Illegal substances or items
• Signage, products, clothing or equipment considered by venue management to be offensive
• Unauthorised promotional material including signage, products and clothing
• Laser lights or pointers
• Gang patches/colours
• Weapons of any kind or items that may be used as a weapon
• Items that may be thrown, e.g. bolts, marbles
• Professional camera, video or audio recording equipment
• Furniture, including but not limited to seats, sofas, sun umbrellas
• Pets
• Items that may be used for defacing or damaging property, e.g. markers
• Items that could cause harm or public nuisance as determined by venue management
• For safety reasons, pushchairs and strollers are not permitted in the stadium

Empty water bottles no larger than 1 litre capacity are permitted into the stadium and are subject to search at the gate. Bottles can be filled at drinking fountains located around the venue. Bottled water can also be purchased in venue.

Personal photography is permitted in stadium, provided the images are for personal use only. Photographic support tools that may interfere with others’ enjoyment of the match (selfie sticks, tripods, professional lenses larger than 200 mm, etc.) are not permitted in the stadium.

In accordance with the Smokefree Environments Act 2003, smoking is not permitted anywhere inside the complex.

If you’re keen to volunteer next year, sign up for the Sevens newsletter at the bottom of www.sevens.co.nz and you’ll hear first hand!

The 2019 HBSC NZ Sevens media accreditation process will open later in 2018.

Please direct all media enquiries to info@sevens.co.nz.

Your RFID wristband is used to pay for food, drinks and merchandise within the gates. You can purchase a credit voucher before the event which will be applied to your wristband when you enter the event. After topping up, you simply tap your wristband against one of the readers located at each bar and vendor. Once the transaction is confirmed, the amount is automatically deducted from your wristband’s balance.

You can pick up your wristband before the event or at the gate – and check the match schedule and maps so you know when you want to arrive at the event.

You can pick up wristbands for other ticket holders, providing you have their ticket.

OR they can pick up at the gate.

RFID wristbands present many great benefits.

You’ll save loads of time as RFID significantly reduces queues at vendors and bars.

Also, you won’t have to worry about counting and keeping track of cash or tokens or waiting for your card transaction to be accepted.

You can enjoy the event without worrying about keeping cash on you and have all your credit with you at all times. It’s also super easy to use and completely waterproof!

Our suggestion: Overestimate what you’ll spend over the weekend, top up online and then collect your refund at the event (free).

Yes you have to use this system, the HSBC NZ Sevens will be completely cashless. No cash, eftpos or credit cards will be accepted to pay for food, beverage or merchandise. Bar and vendors will only accept payment made with RFID wristbands.

There are a few fees that you need to know about. They will be listed here when confirmed for the 2019 event.